Customer communication
Answer every enquiry, even after hours.
- Automated inquiry responses
- Missed call text back
- After hours replies
How it connects
no one forgot to call backOne customer, five quiet touches.
Example: the automated customer journey for a plumbing company. Each step starts the next, with nobody copying details between apps.
Customer visits the website
Requests a quote or calls the business.
Missed call
An automatic text replies within a minute.
Quote request
A lead is created in your CRM.
Appointment booked
Confirmation and reminders go out on their own.
Service completed
A Google review request is sent.
Future maintenance reminder
The customer is invited to book again next year.
How we build them
Most workflows share one simple shape.
- 01
Trigger
Something happens: a form, a payment, a missed call.
- 02
Check conditions
Is it new? Has a reminder gone out already?
- 03
Perform action
Send the text, create the lead, book the slot.
- 04
Record result
Log what happened, so nothing is done twice.
- 05
Notify someone
Only if a person needs to step in.
For example, an invoice becomes overdue in QuickBooks. Our workflow, built in n8n, checks whether a reminder has already gone out, sends an approved email through your own email provider, records the result, and alerts you if the invoice is still unpaid.
Because the shape is the same, we reuse proven workflows across businesses while keeping every client's data, accounts and credentials completely separate.
What we automate
Ten areas, a few examples each.
These are starting points, not a menu. Open any area to see everything in it, or ask us for something custom.
Google reviews and reputation
More reviews, and none left unanswered.
- Post service review requests
- Review notifications
- AI assisted review response drafts
Lead generation and sales
Every lead captured and followed up.
- Website lead capture
- CRM lead assignment
- Quote follow ups
Ecommerce
Orders, stock and customers kept in step.
- Abandoned cart recovery
- Post purchase follow ups
- Shipping notifications
Payments and finance
Get paid on time without the chasing.
- Invoice reminders
- Payment confirmation
- Failed payment notifications
Local service businesses
From first call to next year's tune up.
- Annual maintenance reminders
- Seasonal service campaigns
- Service completion notifications
Restaurants and cafés
Orders, tables and regulars, looked after.
- Online order notifications
- Reservation confirmations
- Waitlist notifications
Marketing and content
Campaigns that run while you work.
- Newsletter welcome sequences
- Lead magnet delivery
- Email segmentation
Internal business operations
Less copying, chasing and checking.
- Client onboarding
- Employee onboarding checklists
- Support ticket creation
Website management
Know about problems before customers do.
- Uptime alerts
- SSL expiration alerts
- Domain renewal reminders
Tools
Built on n8n, around the apps you already use.
These are tools we often connect. What is possible depends on each tool's own access, so we confirm it with you before we quote.
- n8n
- QuickBooks
- Stripe
- Square
- Shopify
- PayPal
- Google Business Profile
- Google Calendar
- Calendly
- Gmail and Outlook
- Mailchimp
- HubSpot
- Twilio
- Slack
How we work
Careful by default.
Reusable templates
Proven workflows, adapted to your business instead of built from scratch.
Your existing tools
We connect what you already use, where those tools support it.
Consent first
Texts and emails only go to people who agreed to hear from you.
Separate and secure
Your data, accounts and credentials are kept apart from every other client.
Approval steps
Anything sensitive waits for a person to say yes.
Honest promises
No integrations we cannot support, and no guaranteed results.
Quoted individually
Every project is quoted on its own, with optional monthly management.
Custom automation
Tell us what eats your week.
Describe the task in plain words. We will tell you what can run on its own, what it would connect to, and what it would cost, in writing within 2 business days.
no jargon needed